Hello,

Thank you for contacting us.

We received your request to cancel your order.
Unfortunately, we are not able to find Order No. 20181106-0004693
We are also unable to find the order using the email address: grace315@naver.com

Please advise if you placed the order on our English webite or Korean website.
We will wait for your response.

Thank you for shopping with us, have a nice day!
Regards,
Iryn

Hello Yoon-Soo